Our service promise

Our international health insurance is designed to deliver great service for our members, so it’s straightforward to access the healthcare you need wherever you are in the world.

We understand that people need fast, accurate service. We have designed our proposition to be transparent, including the time it will take to complete important tasks.

• We process eligible claims within five working days
• We make underwriting decisions within two working days
• We dispatch policy documents within five working days
• We place guarantees of payment with medical providers within two working days
• We respond to all enquiries within one working day